California Healthline: Experts Predict Initial ‘Glitches’ in Health Plan Exchange Websites

Technology experts say they expect some initial “glitches” when the health insurance exchange websites being created under the Affordable Care Act open for enrollment on Oct. 1, the Wall Street Journal reports.

Under the ACA, states by January 2014 must create online health insurance exchanges to provide coverage options for individuals and small businesses.

Details of Expected Glitches

Dan Schuyler — a director at the consulting firm Leavitt Partners and former director of technology for Utah’s health insurance exchange — said, “Something will be up and running by Oct. 1,” when enrollment opens. However, he added, “It will be full of issues, bugs and technological challenges.”

Scott Keefer, vice president at Blue Cross and Blue Shield of Minnesota, said officials will have “a very limited window for testing and working out some of the kinks.”

Building the online marketplaces is a complex task because the websites must communicate and interface with:

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