SacBee: Covered Calif.: Doctor, hospital directory release premature

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Officials with the state’s health insurance marketplace acknowledged prematurely releasing an online directory of doctors and hospitals on Tuesday, a week after opening enrollment for its version of the federal health care overhaul.

Covered California removed the directory within a day of release after discovering it was plagued by inaccuracies and sluggish performance. The search tool was designed to allow customers to determine whether their providers were included in health plans offered by the exchange.

In an interview with The Sacramento Bee Editorial Board Monday, Covered California Executive Director Peter V. Lee said the directory never should have been launched.

“Staff needs to do a better job of reining me in,” Lee said. “I want to have great customer service and I push us to get stuff out there. But I and we need to be careful about not pushing too fast. That was an example of actually being out there too fast.”

 

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  • LAAAC is managed by St. Barnabas Senior Services; Funded, in part, by Archstone Foundation.
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