California Healthline: New Medicaid Enrollees Unsure How To Use Coverage, Study Finds

Millions of U.S. residents who gained Medicaid coverage through the Affordable Care Act’s Medicaid expansion might not understand how to use their new coverage, according to focus group findings presented to the Medicaid and Children’s Health Insurance Program Payment and Access Commission on Friday, Modern Healthcarereports.

PerryUndem Research/Communication conducted six focus groups with newly enrolled Medicaid beneficiaries in:

  • Colorado;
  • Illinois; and
  • Oregon (Dickson, Modern Healthcare, 9/19).

The groups included about 60 individuals total who were interviewed during June and July (Adams,CQ HealthBeat, 9/19).

According to the findings, some states did not provide new Medicaid beneficiaries with information on how to use their coverage, although some new enrollees were directed to websites or given informational pamphlets. PerryUndem Research/Communication Partner Michael Perry said “a big information gap” exists in which “people are newly enrolled, but they don’t understand coverage limits.” 

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