KPCC: Covered California plans changes to make buying insurance easier

Covered California officials on Thursday announced several changes the agency will implement in an effort to make signing up for health insurance easier during the second round of open enrollment, which begins Nov. 15.

Peter V. Lee, director of the state-run health insurance marketplace acknowledged during a press conference that the agency had made mistakes during the first enrollment period, which ended in March.

Those missteps included not having enough operators to take people’s calls or enough bandwidth to handle heavy traffic to the Covered California website. He also said the agency could have done a better job of reaching out to the Latino and African-American communities. Other mistakes were outlined in a report, entitled “Lessons Learned,” that the agency also released on Thursday.

“We had lessons learned,” Lee said. “We didn’t do everything perfectly.”

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  • LAAAC is managed by St. Barnabas Senior Services; Funded, in part, by Archstone Foundation.
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